PRIVACY POLICY
1. Data We Collect
Personal Details: Name, contact information, address, date of birth.
ID & Visa Documents: Passport copies, financial documents, photographs, application forms, and other documents required for visa processing. Depending on your visa type, we may request additional documents to assess eligibility.
Payment Information: Transaction references, UPI ID, and bank details.
Platform Data: Analytics, cookies, and website usage patterns.
Sensitive Data: We collect sensitive personal data, such as passports and financial documents, with your explicit consent, necessary for visa processing and identity verification.
2. Why We Collect Data
To process visa and travel-related applications.
To provide personalised customer support.
For internal analytics and service enhancement.
3. User Consent
By submitting your information, you consent to the collection, processing, and storage of your data as outlined in this Privacy Policy.
4. Data Sharing
Your data may be shared with:
Embassies, consulates, VFS/BLS/GVCW, IDP, WES, IELTS test centres.
Educational institutions (for student visa cases).
Third-party service providers (e.g., payment gateways, CRM platforms).
5. Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes stated above or as required by law. Once no longer needed, your data is securely deleted or anonymized.
6. Data Transfers Abroad
As part of our services, your data may be shared internationally. We ensure such transfers are protected using contractual safeguards or internationally recognized data protection frameworks.
7. Data Storage & Security
Your data is stored securely using:
Protected servers
Google Drive (enterprise-grade security)
Encrypted CRM systems
Only authorised staff are permitted access to sensitive personal data.
8. Cookies & Tracking
We use Google Analytics and similar technologies to improve our services.
You may manage cookies via your browser settings. Please note that some site features may not function if cookies are disabled.
9. User Rights
You have the right to:
Request access to your personal data
Request correction or deletion (subject to legal allowances)
Withdraw consent at any time (this may impact service delivery)
10. User Age Requirement
Our services are not intended for individuals under 18 years of age without parental or legal guardian consent.
11. Grievance Redressal / Data Protection Officer
For any concerns, complaints, or escalations regarding your data:
Grievance Officer / Data Protection Officer (DPO)
📧 Email: [email protected]
📞 Phone: +91 8595744633
